COVID-19 Updates

Take-back Question form for 11/13/20 Assister Webinar


Medicare Resources

SHINE offices are open for virtual business at 1-800-243-4636. They can also receive emails at [email protected].

SHINE counselors are working from phone, email, by Facetime or Skype as needed, and we are continuing to hold regional meetings via Zoom to stay updated on all the changes. Some agency or Council on Aging staff who are SHINE trained are meeting occasional consumers face to face. SHINE counselors are attending your informative Assister calls and trainings.

For those workers who become unemployed, lose health insurance and are Medicare eligible there is the customary special enrollment period of 60 days to select Medicare and gap coverage. If they miss that period there is an extended Disaster special enrollment period. SHINE counselors are helping newly unemployed navigate the changes.

Advocates Guide to Beneficiary-Related Medicare Change

Medicare Coverage and Coronavirus

Change to Medicare and Benefits Eligibility Under COVID-19

Medicare Savings PlanEnglishSpanishChinese

Special Enrollment Period – Applicable for COVID-19

Concerned About Medicare Costs

Economic Stimulus Fraud Warning from Senior Medicare Patrol 

Food Assistance Resources

As a result of the COVID-19 pandemic, a growing number of individuals and families across Massachusetts are facing food insecurity, many for the first time. MassHealth, in partnership with other state agencies and food non-profit organizations, has developed a simple guide that your staff can use to help identify MassHealth members who need food assistance and connect them to resources in the community. Those food assistance resources can provide MassHealth members with immediate access to food, as well as recurring financial support for the purchase of food.

  • Members-facing food assistance handout which provides information about available resources. Handout in English and in Spanish.
  • Staff-facing guide to help your staff better understand how to identify members who need food assistance and the resources available to help them. Guide in English and in Spanish.

MassHealth and the Health Connector Updates Related to COVID-19 Meeting on April 10, 2020


Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH) Coronavirus Visual Tool

The Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH) has created a Coronavirus Visual Tool to assist Medical Professionals and Deaf and hard of hearing individuals communicate better during medical appointments. Not only the Deaf and Hard of Hearing individuals but also, those who do not speak English. This tool is great to use and PLEASE FEEL FREE TO SHARE!!

Coronavirus Visual Tool (pdf) Use:
Option 1: Download pdf and print it, front and back, on 8.5 x 11 paper

  • You may wish to laminate it (particularly if medical providers feel the laminate can be disinfected)


Option 2: Download pdf to a phone or tablet to be used on screen

Learn more information about this tool.

Learn more about COVID-19 Stimulus Payments and Public Benefits for Individuals with Disabilities

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