Robotics Processing Automation (RPA) Policy

Effective July 1, 2022, MassHealth will require that any/all organizations (providers, business partners, and relationship entities that utilize Robotics Processing Automation (RPA) tools (AKA bots) on MassHealth’s Medicaid Management Information System (MMIS) Provider Online Service Center (POSC) register the bot and request approval from MassHealth prior to the implementation of any bot technology. Any organization that utilizes Robotics Processing Automation tool (AKA bots) on the POSC without express permission from MassHealth is in violation of the MassHealth RPA Policy.

Organizations may begin to request RPA approval by submitting a registration request form to MassHealth on or after July 1, 2022.

Please refer to the Robotics Processing Automation (RPA) All Provider Bulletin 345 for more information regarding MassHealth’s RPA Policy or the mass.gov MassHealth Robotics Processing Automation (RPA) Policy web page at https://www.mass.gov/rpapolicy.

If you have any questions regarding this RPA policy, please contact MassHealth at functional.coordination@mass.gov.